KLR, a premier accounting and business advisory firm is pleased to announce that its Net Promoter Score reached 84. KLR’s score is particularly noteworthy as scores above 50 are extremely rare in the Accounting industry. Regardless of industry, KLR’s score of 84 is strongly indicative of excellent client loyalty.
“Our focus has always been on our clients”, said Alan Litwin, Managing Director. “These results are a sign that our dedication to providing unparalleled services has been successful. Our clients’ loyalty justifies our Firm’s values, focus and dedication to providing the highest level of service.”
NPS is the result of a survey on clients’ direct feedback and measures the loyalty that exists between a provider and a business. The results calculated the percentage of KLR’s clients who qualify as “promoters” (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are “detractors” (rating 6 or lower). Scores can range from -100 to +100 with scores of +50 and higher considered a “best in class” client service level. A high NPS is often associated with strong and valued relationships.
KLR is a New England Regional Public Accounting Firm that is ranked among the Top 100 firms in the United States. From its five office locations in Boston, Newport, Providence, Shanghai, and Waltham, the 225+ person firm provides assurance, tax, and business advisory services to private and publicly-held companies throughout the United States and abroad. KLR is a member of Leading Edge Alliance Global, the 2nd largest international professional association of independently-owned accounting, financial, and business advisory firms.